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"PERFECT LOCATION, EXCELLENT VALUE"
Reviewed by a Hotels.com guest on Jan 9, 2013
STAFF HAS ALWAYS BEEN TOP KNOTCH. RESTURANT WAS OUTSTANDING. LOCATION IS PERFECT FOR WALKING NIAGARA'S STREETS TO SEE THE SITES. HOTEL IS MORE RUSTIC THAN MODERN AND SHOULD BE REMEMBERED AS SUCH. WE LOVE THE AMBIANCE AND CHARACTER OF THE HOTEL AND IN THE LAST 15 YEARS I HAVE STAYED NOWHERE ELSE IN THE FALLS AREA. MY LADY MORE RECENTY WAS INTRODUCED TO THE HOTEL AS WELL AND LOVES IT AS i DO. IT IS NOT PERFECT, BUT THE BEST OVERALL VALUE IN THE FALLS TO ME.
"A family night out"
Reviewed by a Hotels.com guest on Jan 1, 2013
This was our 3rd stay at Americana. We liked that the hotel is clean, the beds comfortable, all appliances and heating functioned well. The room rate included passes to the waterpark, which was nice. Suggestions for improvements: either the hotel check out time to be extended to 12 pm (since check in is only at 4 pm) or (/and) the water park hours changed to 9 am to allow a bit more time for guests to enjoy the water park before check out. We went to the waterpark at 10 am (right when it opened) then we had to rush/shower to check out and move all our luggages/coats in the car, then we got back into the water park carrying all the winter clothing with us. Also the chlorine level in the pool is higher than normal and our eyes get iritated. Around the hotel we visited the Festival of Lights (just passed the Falls) and Niagara-on-the Lake-highly recommend both.
"2 nite stay"
Reviewed by a Hotels.com guest on Nov 29, 2012
Room was ready when we pulled in at midnight with the roll away bed. Surprised with the EXTRA parking fee per night. Room was clean. Liked the spa. Found shower tempertute fluctuated GREATLY where we got burned with hot water.
Reviewed by a Hotels.com guest on Nov 26, 2012
two slight issues ,i wished there was complementry coffee in lobby. although the hotel was exceptionally clean the windows need some attention. as i told the staff, i was truly please and impressed. friendly,outgoing,helpfull staff. i was extremely impressed with how clean everything was, i slept better there then home. i will be looking forward to comming back.
"Small Rooms, great place."
Reviewed by a Hotels.com guest on Nov 23, 2012
The rooms were very small for the price. They were however very nice and clean. The complimentary breakfast was very worth it. The restaurant is located in the top floor of the hotel. The view is awesome.