Not the hotel's fault but someone had an "accident" in the pool so the pool was shut down for 2 hrs to clean/sanitize so our little 6 yr old was disappointed... just meant bedtime was sooner. Staff made lots of apologies for the situation. Went down to bar to play slots at least 3 different times, machines were all busy but what ticked me off was at least 3 of the machines were occupied by a regular?? who was playing 2 machines at a time. Oh well probably saved me money.
Was VERY upset with Pay Parking! Have never had to pay for parking in ANY hotel I was in - Canada or US. Much easier to give guest a parking voucher if they are concerned with non-hotel guest using private parking lot. Also was very upset at NO complimentry Contential breakfast...especially considering this was supposed to be considered a Best Western PLUS! We didn't feel any extras unless we paid for it. Had to ask for second set of bath towels first night and when room cleaned they took soiled towels etc and did not replace - thus leaving us with NO face cloths AT ALL. Sorry but the Plus was definately not part of this Best Western experience