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"Issue with Breakfast"
Reviewed by a Hotels.com guest on Jun 27, 2012
I have a reservation for a privilege room which seems to be the better rooms on the top floor. The rooms were nice and no complaint there. However, upon check out I was told that we had to pay for breakfast. I was under the assumption that breakfast was included, as I had confirmed this with Hotels.com before. Not sure who's making the mistake either Mercure or Hotels.com but it was very frustrating at the time.