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The only negative feedback i have is that I was not aware that I would have to share the bathroom with another room. Otherwise the staff was extremely helpful and the hotel was conveniently located in the very nice neighborhood of Melville.
"Some hiccups, but staff covered them perfectly"
Reviewed by a Hotels.com guest on Aug 5, 2012
We stayed here twice. The first time everything was absolutely perfect. The second time, there was a problem with our reservation (2 adults, 3 kids; they showed us with just one adult). They fixed this by giving us two rooms right beside each other. Then there was a leak in an upstairs bathroom that heavily wetted the ground-level bathroom floor where my kids were. The Mercure staff were "johnny-on-the-spot" on that one, as well. The hotel is very, very well-kempt and clean. My family and I walked to the mall across the street, and at no time did we ever feel unsafe. The staff are very cordial and professional. HIGHEST MARKS FOR THIS HOTEL.
"Pretty escape into 1960's ambiance"
Reviewed by Margaret M of "San Francisco, CA" on
Dec 13, 2011
This is a lovely, old-fashion modestly priced venue in the middle of a tech-park expansion of industry off the freeway in Midrand. It's easy to get to from the Orr Tambo airport and easy to navigate to other parts of Jo-Berg. The staff were wonderful! So friendly. The rooms--the restaurant--were large and light and the beds very comfortable. it was as if we were in a movie set from the 1960s--life in a tropical garden. I saw my first South African birds making nests above the swimming pool. Also, lots of African people stayed there, not American or European tourists, a plus for us (why go abroad to be with your neighbors?) The breakfasts are good too.