"Raul is a rock star"
Reviewed by a Hotels.com guest on Dec 25, 2012
First, the things that could be better. It was a little bit far from the city center (though only a 10 minute walk), the wifi was weak in certain areas (which I happened to need) and the breakfast was meh, BUT the staff there were super helpful. I don't speak Spanish (note, it is really hard if you don't) and Raul and another gentleman whose name I didn't get were so helpful in making day trip arrangements and making sure I was able to get to the places I needed to go. They really went out of their way to be helfpul.
Although the rooms could be updated this hotel is in a marvelous location. The staff is very helpful and pleasant, breakfast was good. Our room opened onto the courtyard and was very quiet as a result.A casino across the street 8 restaurants on the next block.... a quick walk to Plaza Independencia and the pedestrian shopping mall, with many outdoor cafes to choose from .