Reviewed by a Hotels.com guest on Oct 20, 2013
This was a quick one-night stay on a recent visit. We visited 3 wineries in one day. The hotel stored our luggage before and after we checked in and checked out. The staff at front desk was VERY helpful answering our questions in English regarding tours, directions, restaurants, things to do, etc. Our room was clean and were very accommodating since we needed a room for 3 people.
"Raul is a rock star"
Reviewed by a Hotels.com guest on Dec 25, 2012
First, the things that could be better. It was a little bit far from the city center (though only a 10 minute walk), the wifi was weak in certain areas (which I happened to need) and the breakfast was meh, BUT the staff there were super helpful. I don't speak Spanish (note, it is really hard if you don't) and Raul and another gentleman whose name I didn't get were so helpful in making day trip arrangements and making sure I was able to get to the places I needed to go. They really went out of their way to be helfpul.