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Reviewed by a Hotels.com guest on Feb 26, 2013
Overall, our stay was not bad. The room was clean and the breakfast was good. We had just a few issues. The staff always seemed to not like dealing with guests. They were always short and not very friendly. Another issue, the heater and air conditioner weren't not functioning. The hotel staff did not advise us of this issue upon check-in. We found out because another guest complained and the staff told that guest that they had to actually request the utilities be turned on. My wife and I called the front office to ask if we could get our heater turned on, which it never did. When we went to the office the next morning, the manager stated that maintenance personnel said they did turn the heater on, however, we never left the room and the heater was never turned on.