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"Great for kids!"
Reviewed by a Hotels.com guest on Feb 26, 2013
We stayed here w/ our three children ages 1 1/2 to 6 yrs. it was perfect for them! The pool/water park was the best we have stayed in (including wildreness at the smokies)! It was small enough where you can easily keep an eye on everyone, and the 2 ft. Section of the swimming pool was a favorite for our 3 y.o. The water was warm and comfortable. The hot tub was actually hot, not like most hotels that keep it like a bath tub. The hotel is going through an extensive renovation trying to update the older building. So far the pool and lobby are very nice. The rooms are clean, but older and a little smaller than new hotels in that price range. That was not a huge concern since we spent most of the time in the water park. The breakfast was decent, our kids were happy. There was a Starbucks on the other side of the parking lot that made the adults happy. The staff was really nice, and very helpful! Location was great close to Trader Joes, Aldi's, and good restaurants (go to Cheuy's tex-mex restaurant). VERY reasonable! We are definitely going back! We are going to up grade to the suite next time.
Reviewed by a Hotels.com guest on Feb 22, 2013
We had a group of 15 and this was a great stop for us! Rooms are smallish but very nice. Comfy beds. Great breakfast variety. They even opened up the pool early for us after hearing we wanted to swim. The only complaint I have is that in my particular room, the WIFI was not good at all. Others said theirs was fine though.
Reviewed by a Hotels.com guest on Jan 30, 2013
we stayed in the best western off merchant drive on pratt road. we had to stay there for 3 weeks due to our newborn son being transferred to east tennessee childrens hospital. staying there was the best hotel stay that we have ever had, all the people are great there, betty, ryan, roger, and cretia we excellent and very helpful and got to knoq us by name, we must say that even the housekeeper ladies were great too, everyday when we would leave to head to the hospital they asked about our son...the hotel was very quiet, convient location, verryy clean and we would defiantely stay there again...thank you brian and jessie