Reviewed by a Hotels.com guest on Feb 20, 2013
I reserved this room because it is 0.6 miles, a 15 minute walk, from Mekong Restaurant. It is a Vietnamese place with good food and a great beer list. It was recently voted best beer bar in the country. The hotel was clean, the service was great, has an indoor pool and its about 16 miles from the airport.
"Customer Service to the Max!"
Reviewed by a Hotels.com guest on Dec 30, 2012
We stayed for two days on a romantic getaway. The staff member on duty went above and beyond to make our stay the very best. Not only did he offer us a better room when we arrived, he supplied us with coupons for free deluxe continental breakfasts for the entirety of our stay. In addition, he signed us up for the Priority Club (a free service) so that our stay would immediately accumulate points and would serve as an incentive to come back again. When we experienced trouble with our TV, he offered to immediately move us to another room. Turns out we didn't need to move, but it was good to know that staff was willing to make adjustments to make us happy. The only downside was the loud cleaning crew. However, when we called the front desk, the manager rectified the situation immediately. Can't ask for anything more. We will definitely stay at Holiday Inn West End again.