Richmond Hotels with Pet Friendly

Homestead Richmond - Midlothian - rated 3

"Terible Hotel, Bad Service, Needs updating"
by Jonathan M. in Bath, NC

I checked in at about 10:50pm. The guy at the front desk informed me that he had not assigned me a room yet. He said he was in the middle of the night audit and the computer would not do it for him. So he preceded to try to find one manually. He then left me at the front desk twice so he could go check the rooms he thought we're available. To no avail. He informed me that he would have to finish the audit before I could be put into a room and told me to have a seat, now being about 11:10-11:15. In the mean time, the guy on the next shift comes in and he proceeds to tell him about how many complaints from guests he will have tonight because of the heaters not working in the rooms. Also, a guest calls the front desk to set a wake-up call. He informs him that he is not on the right phone and tells the guest that he has an alarm clock next to the bed, and that he can set that himself easier. At long last we get into our room. Everything looked like it was clean, but it did not seem clean. Bath tub had stains from an old bath mat, the vanity was falling apart, white lint stuck to the carpet, the carpet, drapes, and carpet was old fashioned and needs updating. The cabinets looked cheap and of 1980's taste. However, they had a new fridge and a wonderful new coat of yellow paint on the walls, yuck.

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