The hotel staff were very helpful with anything we needed and very friendly. The rooms were spacious and the beds were really comfortable. The hotel provides complementary water which we took full advantage of and a in room fridge. We were close to restaurants, water activities (charters for diving, snorkeling, kayaking, etc.), Duval Street and Mallory Square. Would recommend Sarabeth's for breakfast and 7 Fish for dinner (get reservations, restaurant is very small). Also, the show at La Te Da was great.
"Nice Resort-Didn't like the location"
Reviewed by a Hotels.com guest on Feb 26, 2013
Road construction made it hard to get in and out of the resort, but once in the room was great. The bar at the resort closes at 8pm, way too early. Not many good places to choose from around it so you need a car.
Reviewed by a Hotels.com guest on Feb 25, 2013
The hotel was on a beautiful spot of Key West...with the pool overlooking the ocean and their own lovely beach. Away from all the hustle/bustle of 0 Duvall, but very quick to get there when you wanted. The staff was excellent and very attentive. The food was very good, although I thought the breakfast was overpriced...especailly compared to all the other very nice places we tried for breakfast while there. It also would have been nice to have a lobby bar where you could relax after going out for the evening. Overall a very nice experience...would stay there again.
Our stay was very enjoyable. the only concideration that i would stay somewhere else next time is the lack of a fitness center on the property. i was also dissappointed about being charged for a later checkout when the front dest acknowledged they did not hav anyone staying in the room after us and the house keeping did not usually come each day until after 3pm. We checked out at Noon. i think that is a little courtesy that could have gone a long way with me.
I can say nothing but good things about the hotel itself,but finding it was another matter.We thought "Suites" meant extended stay so we drove by the enterance several times.We finally parked the car about a block away and got out and walked and after asking several people directions found it.
The quality of service and friendliness of the staff were excellent. Great breakfast and charming, old Key West feel to the hotel. Lovely setting in the pool and spa areas and comfortable bar on site. Since this is an older building, the room and bathroom were quite small, but for a few nights it was doable, and certainly worth the price for the other amenities.