The staff was great. We were there for the christmas holiday. When we arrived a staff member helped us with our bags and etc. She just seen us unloading and jumped right in to assist us. This hotel had a full kitchen for us to make christmas diner, however it did need more kitchen cutlery and a can opener. I am sure if we would have called the front desk they would have sent up what we needed. They even provided a loaner wheel chair for a family member. I would use this hotel again.