Reviewed by a Hotels.com guest on Mar 27, 2014
We booked this hotel as it was convenient to the airport and my Mom had an early flight out. We were both so pleased with the pleasant and clean appearance of the lobby, the hallways and, above all, our room. The room was surprisingly spacious and very clean. I'd say the only small complaint is that it had a SMALL amount of rust around the safety bar in the bath & a couple of chipped tiles on the floor but was otherwise spotless. I was not expectingf the hotel to be so updated, quiet, and just NICE but it WAS. I would definitely stay there again!
Reviewed by a Hotels.com guest on Mar 25, 2014
The front desk person would not direct me to the hotel from the main road (Tryon) I was in my car on a cell phone that hadn't been charged all day while at work and stayed on hold forever while I thought someone else was going to give me directions and I was less than 1 mile away. When I finally did find my way in, the front desk person seemed to have something else on her mind other than quality customer service. She laid the key on the desk close to her, making me have to reach for it across the counter. I had a 4 night stay there and of course I had to come to the office twice after check-in to have it re-programmed. The room was nice and quiet but the bedspread was very dusty which caused allergy problems.