Kansas City Hotels

Q Hotel & Spa (former Quarterage Hotel) - rated 9

"Could be a lot better - there are some easy improvements they need to make!"
by E Chan. in Liverpool

The first thing to note is that overall the people service was excellent. The receptionists were friendly and helpful, as were the general hotel staff. The room was a good size and clean. The sink was separate from the shower and toilet, which was quite handy. The main down side was that the air conditioning did not work, and with the temperature being in the 30s and the humidity being particularly high, it was very disappointing and unfortunate that they had still not fixed it over a week after it broke. Also, only one elavator seemed to work - and was very very slow. The breakfast was okay - the omelette chef was a bit moody but a legendary omelette maker..! There was also a reasonable selection of fruit salad, cereal, waffles, muffins, bread/toast and omelettes made to order, along with coffee, tea and juice. The "Spa" was also disappointing - comprising a massage room and two 'chairs'. Adding a running machine or some minor multi-gym equipment would help a lot. The two drinks tokens per evening was also a nice thoughtful touch, but we did not stay around the hotel in the evening to be able to report on the bar itself. Overall, if they could fix the obvious items in disrepair and improve the 'spa', I would have rated this hotel much more highly. As it was, it was no more than just about average.

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