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Anatoly was an excellent host. The airline had lost my bags for three-days. In conjunction with the airline, Anatoly coordinated the delivery of my luggage when it was finally found. He also provided me with a local cell phone at a very resonable rate...
Reviewed by a Hotels.com guest on Jan 6, 2013
I arrived at the hotel about 10 pm on New Year's eve and the restaurant was closed. I asked for a vending machine and was told there was none. I made do with the free tea and water in the room. I was not happy. There were not even take out menus from nearby places.
The entertainment menu showed no movies. Not even if I paid for it.
That said I would still choose this hotel on a next trip because of the wonderful service and cleanliness of the place. I felt always very safe there and there is a shuttle from and to the airport. You however have to book the shuttle in advance and I did not know that so it was rather frustrating. They also have a great breakfast spread with healthy choices included.
The hotel manager is accessible and will listen to your suggestions which was important to me.
Reviewed by a Hotels.com guest on Oct 12, 2012
This is an elegant 5 star boutique hotel with one of the best staff I have ever encountered in over 25 years of traveling. They were helpful in every aspect, from helping me to translate some business documents to translating for me with the local businessmen, suggesting where to eat and go sightseeing and shopping for gifts. Also incredibly honest, i kept on leaving a tip for housecleaning, but they would not take it, until i asked the front desk to please tell them that it was a gratuity and for them to please take it. What more can i say, It is an elegant, comfortable, hotel with an excellent location that has recently been remodeled, which is why i returned for a second stay and this is my 2nd review. I will definitely stay their again. By the way, you have to eat in their restaurant, great food, atmosphere and elegant presentation.