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"Great staff, reasonable value"
Reviewed by a Hotels.com guest on Feb 21, 2014
Staff were great and food was good. Pools were a bit dirty but you can use the pool from the resort next door. Room was basic and clean, but in a bit of disrepair. There was only one AC outlet in the room so had to unplug the fridge and TV to charge any phones, etc. The bed was the least comfortable of any I've slept in so far. Could feel the springs through the mattress.
The staff at Lanta Pura was so friendly and helpful. The information desk especially was fabulous! It was so convenient being able to book all excursions through the hotel and even get motorbike rentals too! The beaches are much nicer in the South Island, but the convenience of this property was fabulous....you can walk everywhere or easily get a tuk-tuk to bring you to the other end of the island. Our stay was over New Years (the busiest week of the year)...the downfall was that the hotel was at max capacity. You could smell the sewage daily, and also the shower would not drain. However, these were minor downfalls!