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"Hotel with Good Value"
Reviewed by a Hotels.com guest on Feb 8, 2013
Good Hotel, close to everything, large spacious rooms. Bathrooms were small, but well kept, the few downside were the centipede that crawled in through the drain pipe into my shower cubicle, which i complained to the hotel, but nothing was done about it. Stale smell near ground floor elevator....
"If you insist on staying in Phuket, stay here"
Reviewed by a Hotels.com guest on Jan 20, 2013
Against advice, we decided to stay in Phuket, a very tourist-filled, young, loud, night-life scene. However, after a very "rustic" stay several days prior, we were more than happy w/ accommodations here. We arrived late in the evening & were warmly greeted w/ handed shirley temples (great first impression). Our room for 3 people had a poolside view & was very spacious, clean & modern, w/ a huge bathroom easily fitting all 3 at once (major plus). The hotel is set inward from the main road, so it was nice we couldn't hear the noise of the street, which is good because I am a super light sleeper. The street has several street vendors & restaurants to choose from. Massages were 50% off, which was maybe 200 baht more than the street stores (about 5-10 on the same street within 5 min walking distance), & if still 50% off, def go w/ the hotel because it is infinitely better in experience & quality. Breakfast was included in our stay & was a good selection of Western & Asian mixes. By the second day however, we were a bit sick of it, but nothing is really open, so you are best sticking to this before you head out for the day. The beach is about a 10 min walk, but very crowded & touristy, best to lounge at the hotel or go to a more northern quiet beach if you don't include any excursions on your trip. I would give this place a 4.5 star & would highly recommend IF you have to stay in Patong. If you don't enjoy loud-nightlife, you might want to stay at a different location.
"Western-style comfort at Thailand-style prices"
Reviewed by a Hotels.com guest on Dec 17, 2012
This was the nicest hotel I stayed at in Thailand, and easily one of the least expensive as well. The hotel is in the south Patong area, a block or two from the beach, and a short, inexpensive taxi or tuk tuk ride from the nightlife area. (The nightlife area itself is quite noisy and a bit of a scene, so I think you're better off being a short taxi ride away.) The room are very clean and well-appointed. The staff is friendly. And the pool is nice and relaxing. My only complaint is that, like other reviewers, I found the shower to be quite cold. I used the shower head in the separate bathtub, which was fine. Overall, I recommend this hotel highly. I ended up extending my stay in Phuket for a few more nights, and I tried a different hotel further north (the Album Hotel) -- but it was difficult to get to sleep there because there's so much street noise. It's a good idea to be a little bit outside the main area. I ended up moving back to the Mercure, and I definitely would stay here again on a return visit.
"Not a property worthy of Swissotel"
Reviewed by a Hotels.com guest on Oct 30, 2012
Having stayed at other Swissotel properties, this one is not of the same standard. Though the service was good, that unique quality I found in the warmth of the staff was present, though lacking a surprising percentage of the time. I felt as if I could have been in any big chain.