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Reviewed by a Hotels.com guest on Feb 13, 2013
We really liked this place. It's new but completed. No work going on. Food was fantastic. All the private pools where terrific. Amazing Views! It is out of town a little ways. To far to walk. Only real complaint was that the hotel only runs a shuttle to town three times a day and last one is at 5pm. Because of there location they should run shuttles more often.
"Hotel with Good Value"
Reviewed by a Hotels.com guest on Feb 8, 2013
Good Hotel, close to everything, large spacious rooms. Bathrooms were small, but well kept, the few downside were the centipede that crawled in through the drain pipe into my shower cubicle, which i complained to the hotel, but nothing was done about it. Stale smell near ground floor elevator....
"Large Clean Rooms, a bit inconvenient location"
Reviewed by a Hotels.com guest on Jan 7, 2013
The room was very large, and well appointed/designed. It could have used better lighting (a little dark in areas). The shower was very large/nice, but water took over 5 minutes to heat up and my friend in another room did not have hot water at all, they had to move him to take a shower. The outdoor hot tub is nice, but is not heated, so it might be good for a hot afternoon cool down, but is not what you would normally think of as a "hot" tub. The hotel is about 10 minutes up the hill from Patong beach, so it's a bit inconvenient as you cannot walk there and the tuk tuks try to charge you more saying it's "up the hill" as if it burns more gas. The restaurant upstairs was very nice and the free internet is fast. Overall, the staff speak relatively little english, so other than one or two people at the front desk, it's difficult to get help. The other venue I stayed at was Le Meridien, which has about similar quality rooms, but overall is a MUCH better resort, as it has a private beach and many more amenities, while being the same distance to patong beach.
"Not a property worthy of Swissotel"
Reviewed by a Hotels.com guest on Oct 30, 2012
Having stayed at other Swissotel properties, this one is not of the same standard. Though the service was good, that unique quality I found in the warmth of the staff was present, though lacking a surprising percentage of the time. I felt as if I could have been in any big chain.
"Still the only hotel right on the beach!"
Reviewed by a Hotels.com guest on Oct 12, 2012
I've been to Phuket numerous times and this hotel remains my favorite. It is the only hotel that is literally right on the beach. Before the tsunami, there were several hotels right on the beach, but unfortunatly, not any more. The Patong Bay Garden Hotel was not even damaged [much] by the tsunami, and I find that very comforting, being that close to the water, since I saw what happened to the other hotels. [they went out to sea in case you're wondering]. Other hotels have better breakfasts, nicer rooms, etc., but if you want to walk out your bedroom door and into the ocean-this is the place for you!
"Perfect Phuket Getaway"
Reviewed by a Hotels.com guest on Aug 21, 2012
The hotel is located at the end of Patong Beach and as such is a little less noisy, busy, crowded than the rest of the beach which was a nice break from the bustle of Phuket. It is directly across the street from the beach. The neighborhood directly around the hotel looks a little rough, but we always felt pretty safe. Though not brand new,the hotel is a nice facility. It is clean, maintained and has plenty of amenities (pool, gym, safe, beach towels, robes, umbrella, breakfast, free welcome drinks, internet was a bit sporadic, but whachagonnado). The staff is friendly, helpful and speaks english well. The daily breakfast is awesome with something for every taste and national origin. We scheduled a tour through the tour desk and it was amazing for a decent price. We had a great vacation at the Graceland hotel and would recommend it and book there again.
"Perfect location for all the family"
Reviewed by Stephen H of "New York, NY" on
Mar 11, 2012
Absolutely perfect location and great hotel. We stayed for 11 nights leading up to our wedding. We were upgraded to a Pool / Ocean View room. The rooms had everything we needed. The saloon door toilet took some getting used to. We had a problem with AIr con in room but they offered to move us to another room very close with same facilities. The area is perfect for all ages if you are looking to be in the action. We generally went to the beach to sunbath every day and had to pay 100 THB per sun bed but it was worth it for the cheaper food and drink options which were delivered to your sun bed frequently. Would stay again for sure. 8/10.