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"Not like home, but an OK place"
Reviewed by a Hotels.com guest on Feb 13, 2013
I stayed here for six days. The hotel is comfortable, with many shops nearby and the train to the city an easy five minute walk. My room was a decent size, clean and comfortable. Breakfast is somewhat varied and the food is fresh and good. The wireless Internet wasn't the best, but at least it worked reasonably well. The hotel could do a better job with customer service. I arrived at the hotel at about 13:15 after a 22 hour flight and was informed that I couldn't check in until the formal check-in time of 14:00. Later on I found out that the hotel was only about 25% occupied. At check-out I was told that breakfast that day was not included and, who knows why, I had to pay for it. I guess it made no difference that I provided six days of income when the hotel was largely empty. I recommend this hotel, but don't have warm feelings about the place.
"A Hidden Gem"
Reviewed by a Hotels.com guest on Jul 15, 2012
I was pleasantly surprised with Club do Lago. It was clean, very well located, and the staff were particularly attuned to the needs of the guests. The work out facility could have been a bit more usable, but it was sufficient. I would definitely stay there again.