At hotels.com, we understand sometimes your plans fall through. Or, perhaps you just decide you'd prefer to spend your vacation lounging on the beach rather than visiting your in-laws.
Hey, it happens. That's why we never charge you hotels.com change or cancel fees. Other travel sites may charge you a fee to change your plans, but with hotels.com just go online or call 800-2-HOTELS (800-246-8357) to change or cancel your plans. Please note, you may still be subject to change and cancellation fees that the property itself may impose and require us to pass on. So go ahead, be free to change your mind.
We provide the policy for each property in several places throughout the site. The easiest way to find it is on the 'Description' and 'Book It' tabs of the individual property, after entering your travel dates. You can also find the change and cancellation policy while making your reservation
The easiest way to find the change and cancellation policy for the hotel room you've reserved is to consult your confirmation email. If you don't have your confirmation email handy, you can view your reservation online. After locating your reservation, you can find the policy at the bottom of the page.