Hotels.com Price Match Guarantee

If you find a lower rate for your hotel on another site just let us know and we'll refund the difference to you. It's that easy.

And unlike some of our competitors, we will match the price right up to the time of the property's cancellation deadline, whether that is three days after you made the booking or three months. So stop worrying and start booking.

Of course, the lower price you find needs to be for the same dates, length of stay and room type but that's it.

Just fill out the short form below and we'll do the rest.

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Hotels.com Price Match Guarantee: Request Form

* Required Information

Your name*

Your Email Address*

Contact Phone Number*

Hotels.com Confirmation Number*

Date of check in*: mm/dd/yyyy

The Lower Price you Found*

Source of Lower Price*

: Terms and Conditions

Frequently Asked Questions

Q. I have found a lower price for the hotel I booked with you on another site. What do I need to know before claiming under the Price Match Guarantee?: A. The lower price you found must be available on another website directed to consumers in Canada and must be for the same hotel, dates and room type.

Q. I used a coupon / discount voucher when I made my original booking, can I still claim under the guarantee?: A. Yes. We will use the total discounted price you paid and compare this to the lower price you found in order to calculate your refund.

Q. Are there any exclusions to claiming under the guarantee?: A. If you have made a booking which cannot be cancelled - so it is either non-refundable or if you are already within the cancellation window for the hotel - then you can't claim under the guarantee. Bookings that were part of a specific promotion (e.g. 3 nights for the price of 2) are also excluded from claiming under the guarantee.

Q. How will I get my refund?: A. Once we have confirmed that you are due a refund under the guarantee we will issue the refund to the card you paid with at the time of booking. We will process your refund immediately but it may take your bank up to 30 days to process it and for it to show on your statement.

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Hotels.com Price Match Guarantee

Hotels.com Price Match Guarantee: Request Form

Frequently Asked Questions

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