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800-2-HOTELS

Real people waiting to help, anytime.
No extra fee to book by phone, ever.

Sometimes it's just nice to talk to a real, live person. Whether you are away from your computer and need to make a reservation, need advice on where to stay, or just have a question, a hotels.com agent is only a free phone call away. And unlike some of our competitors, we never charge you a fee for making a booking through our call center. So give us a call.

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Frequently Asked Questions

Q 1. Can I book a room through the call center, or is it just for customer care issues?
A Yes, you can book any of our 80,000 properties by calling a hotels.com agent. Our agents are available 24 hours a day, 7 days a week to help you:
  • Get information and advice on where to stay
  • Make a hotel reservation
  • Change or cancel your reservation
  • Get information about an existing reservation
Q 2. Is there a fee for calling or for booking a room over the phone?
A No, we do not charge a fee for calling or booking through our call center agents. Hotels.com provides this as a free service to our valued guests because we know that you are not always by a computer, or sometimes just need to talk to a real person.
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U.S. Customer Assistance: 800-219-4606
Europe Customer Assistance: 00 800 1066 1066